The VIP desk
Contact the Premium IPTV VIP desk
One address and no form to fill in, with support by email, 24/7. Write at whatever hour suits you; we reply as soon as we can, usually the same day.
By email, any hour
Write to Premium IPTV support
The desk is open to your messages day and night.
[email protected]
One address covers everything: setup, billing, refunds and the question you have not quite decided to ask. We reply as soon as we can, usually the same day.
A good first message
What to include for Premium IPTV help
A little detail saves a round of questions.
- Your order: the email address entered at checkout, which lets us locate it quickly
- Your screen: the device, plus the app you opened, whether IBO Player, TiviMate or IPTV Smarters Pro
- The symptom: what appears, described plainly, beside what you hoped to see
- A MAG box owner: the MAC number from the label beneath the unit
- A refund request: the date of purchase
Passwords are never needed in a message, so please keep them out.
Before you write
Quick answers on Premium IPTV
Two pages solve most questions in minutes.
Install guide
Step-by-step lists for each screen, from living-room sets to your phone.
Terms and refunds
Our terms, refund policy and privacy notice, written in plain language.